EU Cookie Consent

We use cookies on this website to provide statistics that help us give you the best experience. By continuing to use the site without changing settings, you are agreeing to our use of cookies. Read Privacy Policy

Stronger Than Ever: Avante Health Solutions’ New Ownership & EIN Update – Important Next Steps

Troubleshooting Monitor and Module Incompatibility Issues

May 25, 2023

By Mardy Ludemar Espirtu and Michele Paylor  

 

When testing a device for repair, one of the most common problems a technician encounters is devices that are loaded with software that is incompatible with another units. Monitoring devices are, in practice, supposed to work in conjunction with each other, so incompatibility can be a very serious problem in a patient room or nurse’s central station where the ability to obtain real-time diagnostics and vitals is critical.  

How to Identify an Incompatibility Issue in a Philips Monitor

In our experience repairing monitoring equipment, we see this issue occur frequently between monitors and multi-measurement modules (MMS). An example of an incompatibility issue between an MMS module and monitor would be if you had a Philips M3001A MMS Module that was loaded with a lower software edition, like version, “D.” You then paired it with a Philips Monitor that was loaded with a higher software version, like version, “M.”  

When you try to pair the MMS Module and Monitor together, you will get the following error code: “MMS Unsupported.” No data will feed through to the monitor because the software on each unit is incompatible with the other. In essence, they are not “talking” to each other.

MMS modules transmit processed data to monitors, generate notifications and back up the transfer of patient data between monitors. Therefore, it is imperative that MMS modules and monitors are compatible and optimally operational. Software revisions and updates can happen periodically or frequently; it all depends on the manufacturer and their need to update or innovate. Manufacturers will also release software updates to correct system errors. Whatever the reason, it is important to keep current on what revisions and updates are released and what they fix, as well as what software versions your devices are currently running.   

The chart below is an example of how Technicians keep track of software revisions for the Philips M3001A MMS Module:

As you can see, there are quite a few software versions available for both the MMS Module and Monitor. When it is time for repair or when upgrading your equipment, it is a good idea to make sure that you have this information.  A best practice would be to keep records of when software is updated on devices and what software is currently on the device as well. Also, be mindful of software versions when purchasing new equipment; you want to make sure the new device compatible with an older device. You may need to upgrade the software on the older device or purchase the next generation unit if the software cannot be upgraded.  

As always, if you are uncertain of your software versions, it is always best to have the device evaluated by a professional. After all, these devices are used for patient care, and you want to make sure that your equipment performs to the standard for which it was manufactured.  

 

About the Authors

Mardy Ludemar Espirtu is Senior Modules Lead and Michele Paylor is Tech Administrator for Avante Health Solutions’ Center of Excellence in San Clemente, Calif. Mai Sumlut and James Manley also contributed to this article. For more information on patient monitoring equipment sourcing, repair, and parts contact Avante Health Solutions or visit avantehs.com/monitoring

7.4.33PHP Version131msRequest Duration10MBMemory UsageGET learn/{article_type}/{learning_post}Route
    • Booting (61.21ms)
    • Application (70.14ms)
    • 1 x Application (53.39%)
      70.14ms
      1 x Booting (46.6%)
      61.21ms
      20 templates were rendered
      • frontend.pages.learning.single (resources/views/frontend/pages/learning/single.blade.php)16blade
        Params
        0
        learningPost
        1
        coreStylesVersion
        2
        coreScriptsVersion
        3
        adminStylesVersion
        4
        adminScriptsVersion
        5
        advantageImagesVersion
        6
        advantageStylesVersion
        7
        advantageScriptsVersion
        8
        authStylesVersion
        9
        authScriptsVersion
        10
        calendarImagesVersion
        11
        calendarStylesVersion
        12
        calendarScriptsVersion
        13
        imagesVersion
        14
        stylesVersion
        15
        scriptsVersion
      • frontend.pages.learning._breadcrumbs (resources/views/frontend/pages/learning/_breadcrumbs.blade.php)20blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
      • frontend.layouts.default (resources/views/frontend/layouts/default.blade.php)21blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
      • shared.layouts._head (resources/views/shared/layouts/_head.blade.php)21blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
      • shared.layouts._cookie_monster (resources/views/shared/layouts/_cookie_monster.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • shared.layouts._hubspot (resources/views/shared/layouts/_hubspot.php)25php
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • eu-cookie-consent::popup (resources/views/vendor/eu-cookie-consent/popup.blade.php)17blade
        Params
        0
        config
        1
        multiLanguageSupport
        2
        coreStylesVersion
        3
        coreScriptsVersion
        4
        adminStylesVersion
        5
        adminScriptsVersion
        6
        advantageImagesVersion
        7
        advantageStylesVersion
        8
        advantageScriptsVersion
        9
        authStylesVersion
        10
        authScriptsVersion
        11
        calendarImagesVersion
        12
        calendarStylesVersion
        13
        calendarScriptsVersion
        14
        imagesVersion
        15
        stylesVersion
        16
        scriptsVersion
      • googletagmanager::body (vendor/spatie/laravel-googletagmanager/resources/views/body.blade.php)30blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
        25
        enabled
        26
        id
        27
        domain
        28
        dataLayer
        29
        pushData
      • shared.layouts._gtag (resources/views/shared/layouts/_gtag.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • frontend.layouts.default._header (resources/views/frontend/layouts/default/_header.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • frontend.layouts.default.header.nav.dropmenus._medical-surgical (resources/views/frontend/layouts/default/header/nav/dropmenus/_medical-surgical.blade.php)26blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
        25
        directory
      • frontend.layouts.default.header.nav.dropmenus._patient-monitoring (resources/views/frontend/layouts/default/header/nav/dropmenus/_patient-monitoring.blade.php)26blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
        25
        directory
      • frontend.layouts.default.header.nav.dropmenus._diagnostic-imaging (resources/views/frontend/layouts/default/header/nav/dropmenus/_diagnostic-imaging.blade.php)26blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
        25
        directory
      • frontend.layouts.default.header.nav.dropmenus._international (resources/views/frontend/layouts/default/header/nav/dropmenus/_international.blade.php)26blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
        25
        directory
      • frontend.layouts.default.header.nav.dropmenus._rentals (resources/views/frontend/layouts/default/header/nav/dropmenus/_rentals.blade.php)26blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
        25
        directory
      • frontend.layouts.default._footer (resources/views/frontend/layouts/default/_footer.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • frontend.layouts.default._mastmenu (resources/views/frontend/layouts/default/_mastmenu.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • frontend.components.modals._auth (resources/views/frontend/components/modals/_auth.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • shared.chat.avante (resources/views/shared/chat/avante.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      • shared.layouts._session_handler (resources/views/shared/layouts/_session_handler.blade.php)25blade
        Params
        0
        obLevel
        1
        __env
        2
        app
        3
        errors
        4
        learningPost
        5
        coreStylesVersion
        6
        coreScriptsVersion
        7
        adminStylesVersion
        8
        adminScriptsVersion
        9
        advantageImagesVersion
        10
        advantageStylesVersion
        11
        advantageScriptsVersion
        12
        authStylesVersion
        13
        authScriptsVersion
        14
        calendarImagesVersion
        15
        calendarStylesVersion
        16
        calendarScriptsVersion
        17
        imagesVersion
        18
        stylesVersion
        19
        scriptsVersion
        20
        primaryDivision
        21
        target
        22
        spanish_url
        23
        length
        24
        has_spanish
      uri
      GET learn/{article_type}/{learning_post}
      middleware
      web
      controller
      App\Http\Controllers\Frontend\FrontendController@learning_post
      as
      frontend.learning_post
      namespace
      App\Http\Controllers\Frontend
      prefix
      where
      file
      app/Http/Controllers/Frontend/FrontendController.php:2282-2294
      6 statements were executed8.73ms
      • select exists(select * from `learning_posts` where `slug` = 'monitor-module-incompatibility-troubleshooting') as `exists`
        3.6ms/app/Http/Controllers/Frontend/FrontendController.php:2283avante
        Metadata
        Bindings
        • 0. monitor-module-incompatibility-troubleshooting
        Backtrace
        • 10. /app/Http/Controllers/Frontend/FrontendController.php:2283
        • 11. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 12. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45
        • 13. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:219
        • 14. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:176
      • select * from `learning_posts` where `slug` = 'monitor-module-incompatibility-troubleshooting' limit 1
        1.27ms/app/Http/Controllers/Frontend/FrontendController.php:2286avante
        Metadata
        Bindings
        • 0. monitor-module-incompatibility-troubleshooting
        Backtrace
        • 15. /app/Http/Controllers/Frontend/FrontendController.php:2286
        • 16. /vendor/laravel/framework/src/Illuminate/Routing/Controller.php:54
        • 17. /vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php:45
        • 18. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:219
        • 19. /vendor/laravel/framework/src/Illuminate/Routing/Route.php:176
      • select count(*) as aggregate from `tags` inner join `taggables` on `tags`.`id` = `taggables`.`tag_id` where `taggables`.`taggable_id` = 65 and `taggables`.`taggable_type` = 'App\LearningPost'
        1.02msview::be0f063102fdf3dd2fefebba8a5aefb77989b2c1:64avante
        Metadata
        Bindings
        • 0. 65
        • 1. App\LearningPost
        Backtrace
        • 17. view::be0f063102fdf3dd2fefebba8a5aefb77989b2c1:64
        • 19. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59
        • 20. /vendor/laravel/framework/src/Illuminate/View/View.php:143
        • 21. /vendor/laravel/framework/src/Illuminate/View/View.php:126
        • 22. /vendor/laravel/framework/src/Illuminate/View/View.php:91
      • select count(*) as aggregate from `representatives` inner join `related_representatives` on `representatives`.`id` = `related_representatives`.`representative_id` where `related_representatives`.`related_id` = 65 and `related_representatives`.`related_type` = 'App\LearningPost'
        880μsview::be0f063102fdf3dd2fefebba8a5aefb77989b2c1:73avante
        Metadata
        Bindings
        • 0. 65
        • 1. App\LearningPost
        Backtrace
        • 17. view::be0f063102fdf3dd2fefebba8a5aefb77989b2c1:73
        • 19. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59
        • 20. /vendor/laravel/framework/src/Illuminate/View/View.php:143
        • 21. /vendor/laravel/framework/src/Illuminate/View/View.php:126
        • 22. /vendor/laravel/framework/src/Illuminate/View/View.php:91
      • select * from `documents` where `documents`.`id` = 1432 limit 1
        1.4msview::a01c2fd8f5256c36f4a422c3a3a74f471cbbb4cd:45avante
        Metadata
        Bindings
        • 0. 1432
        Backtrace
        • 19. view::a01c2fd8f5256c36f4a422c3a3a74f471cbbb4cd:45
        • 21. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59
        • 22. /vendor/laravel/framework/src/Illuminate/View/View.php:143
        • 23. /vendor/laravel/framework/src/Illuminate/View/View.php:126
        • 24. /vendor/laravel/framework/src/Illuminate/View/View.php:91
      • select * from `documents` where `documents`.`id` = 1702 limit 1
        560μsview::a01c2fd8f5256c36f4a422c3a3a74f471cbbb4cd:46avante
        Metadata
        Bindings
        • 0. 1702
        Backtrace
        • 19. view::a01c2fd8f5256c36f4a422c3a3a74f471cbbb4cd:46
        • 21. /vendor/laravel/framework/src/Illuminate/View/Engines/CompilerEngine.php:59
        • 22. /vendor/laravel/framework/src/Illuminate/View/View.php:143
        • 23. /vendor/laravel/framework/src/Illuminate/View/View.php:126
        • 24. /vendor/laravel/framework/src/Illuminate/View/View.php:91
      App\Document
      2
      App\LearningPost
      1
          _token
          4B5srHimEbvUC6NkLIQu2Si6gwzPuFaCmsg9cdkw
          _googleTagManager
          []
          _flash
          array:2 [ "new" => [] "old" => array:1 [ 0 => "_googleTagManager" ] ]
          _previous
          array:1 [ "url" => "https://dev.avantehs.com/learn/expert-advice/monitor-module-incompatibility-tr...
          PHPDEBUGBAR_STACK_DATA
          []
          path_info
          /learn/expert-advice/monitor-module-incompatibility-troubleshooting
          status_code
          200
          
          status_text
          OK
          format
          html
          content_type
          text/html; charset=UTF-8
          request_query
          []
          
          request_request
          []
          
          request_headers
          0 of 0
          array:17 [ "priority" => array:1 [ 0 => "u=0, i" ] "accept-encoding" => array:1 [ 0 => "gzip, deflate, br, zstd" ] "sec-fetch-dest" => array:1 [ 0 => "document" ] "sec-fetch-user" => array:1 [ 0 => "?1" ] "sec-fetch-mode" => array:1 [ 0 => "navigate" ] "sec-fetch-site" => array:1 [ 0 => "none" ] "accept" => array:1 [ 0 => "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7" ] "user-agent" => array:1 [ 0 => "Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)" ] "upgrade-insecure-requests" => array:1 [ 0 => "1" ] "sec-ch-ua-platform" => array:1 [ 0 => ""Windows"" ] "sec-ch-ua-mobile" => array:1 [ 0 => "?0" ] "sec-ch-ua" => array:1 [ 0 => ""HeadlessChrome";v="129", "Not=A?Brand";v="8", "Chromium";v="129"" ] "cache-control" => array:1 [ 0 => "no-cache" ] "pragma" => array:1 [ 0 => "no-cache" ] "host" => array:1 [ 0 => "dev.avantehs.com" ] "content-length" => array:1 [ 0 => "" ] "content-type" => array:1 [ 0 => "" ] ]
          request_server
          0 of 0
          array:40 [ "USER" => "forge" "HOME" => "/home/forge" "HTTP_PRIORITY" => "u=0, i" "HTTP_ACCEPT_ENCODING" => "gzip, deflate, br, zstd" "HTTP_SEC_FETCH_DEST" => "document" "HTTP_SEC_FETCH_USER" => "?1" "HTTP_SEC_FETCH_MODE" => "navigate" "HTTP_SEC_FETCH_SITE" => "none" "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7" "HTTP_USER_AGENT" => "Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)" "HTTP_UPGRADE_INSECURE_REQUESTS" => "1" "HTTP_SEC_CH_UA_PLATFORM" => ""Windows"" "HTTP_SEC_CH_UA_MOBILE" => "?0" "HTTP_SEC_CH_UA" => ""HeadlessChrome";v="129", "Not=A?Brand";v="8", "Chromium";v="129"" "HTTP_CACHE_CONTROL" => "no-cache" "HTTP_PRAGMA" => "no-cache" "HTTP_HOST" => "dev.avantehs.com" "REDIRECT_STATUS" => "200" "HTTPS" => "on" "SERVER_NAME" => "dev.avantehs.com" "SERVER_PORT" => "443" "SERVER_ADDR" => "159.89.230.99" "REMOTE_PORT" => "15985" "REMOTE_ADDR" => "52.14.12.204" "SERVER_SOFTWARE" => "nginx/1.18.0" "GATEWAY_INTERFACE" => "CGI/1.1" "SERVER_PROTOCOL" => "HTTP/2.0" "DOCUMENT_ROOT" => "/home/forge/dev.avantehs.com/public" "DOCUMENT_URI" => "/index.php" "REQUEST_URI" => "/learn/expert-advice/monitor-module-incompatibility-troubleshooting" "SCRIPT_NAME" => "/index.php" "SCRIPT_FILENAME" => "/home/forge/dev.avantehs.com/public/index.php" "CONTENT_LENGTH" => "" "CONTENT_TYPE" => "" "REQUEST_METHOD" => "GET" "QUERY_STRING" => "" "FCGI_ROLE" => "RESPONDER" "PHP_SELF" => "/index.php" "REQUEST_TIME_FLOAT" => 1739943344.1781 "REQUEST_TIME" => 1739943344 ]
          request_cookies
          []
          
          response_headers
          0 of 0
          array:19 [ "content-type" => array:1 [ 0 => "text/html; charset=UTF-8" ] "cache-control" => array:1 [ 0 => "max-age=0, must-revalidate, no-store, nocache, private" ] "date" => array:1 [ 0 => "Wed, 19 Feb 2025 05:35:44 GMT" ] "pragma" => array:1 [ 0 => "no-cache" ] "expires" => array:1 [ 0 => "Fri, 01 Jan 1990 00:00:00 GMT" ] "content-security-policy" => array:1 [ 0 => "connect-src 'self' data: https: http: wss: ws:; default-src https://td.doubleclick.net/ https://js.stripe.com/; font-src 'unsafe-inline' 'self' data: https: http: *; frame-src https://recruitingbypaycor.com/ https://*.vimeo.com https://td.doubleclick.net/ https://js.stripe.com/ https://*.google.com https://*.youtube.com https://*.googletagmanager.com/; img-src 'self' data: https: http: https://ajax.googleapis.com https://code.jquery.com https://www.googletagmanager.com https://www.google-analytics.com https://cdnjs.cloudflare.com; manifest-src 'self'; media-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval' https: https://player.vimeo.com/ https://ajax.googleapis.com https://code.jquery.com https://www.googletagmanager.com https://www.google-analytics.com https://cdnjs.cloudflare.com https://cdn.datatables.net https://cdn.jsdelivr.net/ https://browser.sentry-cdn.com; style-src 'self' 'unsafe-inline' https://*.googleapis.com https://*.bootstrapcdn.com https://code.jquery.com https://www.googletagmanager.com https://www.google-analytics.com https://cdnjs.cloudflare.com https://cdn.jsdelivr.net https://cdn.ckeditor.com/connect-src 'self' data: https: http: wss: ws:; default-src https://td.doubleclick.net/ https://js.stripe.com/; font-src 'unsafe-inline' 'self' data: https: htt" ] "permissions-policy" => array:1 [ 0 => "accelerometer=(self), ambient-light-sensor=(self), autoplay=(self), battery=(self), camera=(self), cross-origin-isolated=(self), display-capture=(self), document-domain=*, encrypted-media=(self), execution-while-not-rendered=*, execution-while-out-of-viewport=*, fullscreen=(self), geolocation=(self), gyroscope=(self), magnetometer=(self), microphone=(self), midi=(self), navigation-override=(self), payment=(self), picture-in-picture=*, publickey-credentials-get=(self), screen-wake-lock=(self), sync-xhr=*, usb=(self), web-share=(self), xr-spatial-tracking=(self)accelerometer=(self), ambient-light-sensor=(self), autoplay=(self), battery=(self), camera=(self), cross-origin-isolated=(self), display-capture=(self), documen" ] "strict-transport-security" => array:1 [ 0 => "max-age=31536000" ] "x-content-type-options" => array:1 [ 0 => "nosniff" ] "x-download-options" => array:1 [ 0 => "noopen" ] "x-frame-options" => array:1 [ 0 => "sameorigin" ] "x-permitted-cross-domain-policies" => array:1 [ 0 => "none" ] "x-xss-protection" => array:1 [ 0 => "1; mode=block" ] "referrer-policy" => array:1 [ 0 => "strict-origin-when-cross-origin" ] "cross-origin-embedder-policy" => array:1 [ 0 => "unsafe-none" ] "cross-origin-opener-policy" => array:1 [ 0 => "unsafe-none" ] "cross-origin-resource-policy" => array:1 [ 0 => "cross-origin" ] "set-cookie" => array:2 [ 0 => "XSRF-TOKEN=eyJpdiI6IlVmRnA2MVhtV2M2MTJwdkh0WDZQUVE9PSIsInZhbHVlIjoiQmJIUnV4MWNvV3ZISUlyNG5UNkFNbkJVOUVxbFhjMzM0OFwvYlM1c1dHcXBkWmRzVnM0RnV5NUF0NVdLT2V5alB1VytidkVZYVJDK2FoYXdhK3A5RHVOVTVtNXJvYW54em1WY0V4MDY2RE9lUUJRUkR3TW5jMDViaEZqY0lyRkRRIiwibWFjIjoiM2JlNzVjODlmOTcwMjZhMjVjNWRmMmJhZjFmNmI0ZDdlMTFiMGJkZDk0YzMzNTM2NmExYmQ1YjU1N2I5MmJiNCJ9; expires=Wed, 19-Feb-2025 07:35:44 GMT; Max-Age=7200; path=/XSRF-TOKEN=eyJpdiI6IlVmRnA2MVhtV2M2MTJwdkh0WDZQUVE9PSIsInZhbHVlIjoiQmJIUnV4MWNvV3ZISUlyNG5UNkFNbkJVOUVxbFhjMzM0OFwvYlM1c1dHcXBkWmRzVnM0RnV5NUF0NVdLT2V5alB1Vytid" 1 => "avante_session=eyJpdiI6InFOcHpuc2RSNEt5N3BxcVFISG5YY0E9PSIsInZhbHVlIjoiOVJ3UnhBU2ErU3RZdXF0Y2h2elBqWEhRTjI4Ymh4eEJ5d2Y4R084OUFQS0pcL0h5UGQ1TGxXVmxuK053cU1meHZNa2xwUzI0UndYV0E1cTYwWEpjb1daUEljNTRTenpPeWY5dXdIa2hcL0NvZ1d6eTBicXF3MjBzb3lYeXBlUytTeSIsIm1hYyI6IjViOTFlMGNmMzg1ZDg0ZjI5OWE5ZjM1NTg0Mzk5OWM2MzM3OWZjMDcxNDA1MjE4NGNkMWVkMjRjNDEwYTBjYTcifQ%3D%3D; expires=Wed, 19-Feb-2025 07:35:44 GMT; Max-Age=7200; path=/; httponlyavante_session=eyJpdiI6InFOcHpuc2RSNEt5N3BxcVFISG5YY0E9PSIsInZhbHVlIjoiOVJ3UnhBU2ErU3RZdXF0Y2h2elBqWEhRTjI4Ymh4eEJ5d2Y4R084OUFQS0pcL0h5UGQ1TGxXVmxuK053cU1meHZNa" ] "Set-Cookie" => array:2 [ 0 => "XSRF-TOKEN=eyJpdiI6IlVmRnA2MVhtV2M2MTJwdkh0WDZQUVE9PSIsInZhbHVlIjoiQmJIUnV4MWNvV3ZISUlyNG5UNkFNbkJVOUVxbFhjMzM0OFwvYlM1c1dHcXBkWmRzVnM0RnV5NUF0NVdLT2V5alB1VytidkVZYVJDK2FoYXdhK3A5RHVOVTVtNXJvYW54em1WY0V4MDY2RE9lUUJRUkR3TW5jMDViaEZqY0lyRkRRIiwibWFjIjoiM2JlNzVjODlmOTcwMjZhMjVjNWRmMmJhZjFmNmI0ZDdlMTFiMGJkZDk0YzMzNTM2NmExYmQ1YjU1N2I5MmJiNCJ9; expires=Wed, 19-Feb-2025 07:35:44 GMT; path=/XSRF-TOKEN=eyJpdiI6IlVmRnA2MVhtV2M2MTJwdkh0WDZQUVE9PSIsInZhbHVlIjoiQmJIUnV4MWNvV3ZISUlyNG5UNkFNbkJVOUVxbFhjMzM0OFwvYlM1c1dHcXBkWmRzVnM0RnV5NUF0NVdLT2V5alB1Vytid" 1 => "avante_session=eyJpdiI6InFOcHpuc2RSNEt5N3BxcVFISG5YY0E9PSIsInZhbHVlIjoiOVJ3UnhBU2ErU3RZdXF0Y2h2elBqWEhRTjI4Ymh4eEJ5d2Y4R084OUFQS0pcL0h5UGQ1TGxXVmxuK053cU1meHZNa2xwUzI0UndYV0E1cTYwWEpjb1daUEljNTRTenpPeWY5dXdIa2hcL0NvZ1d6eTBicXF3MjBzb3lYeXBlUytTeSIsIm1hYyI6IjViOTFlMGNmMzg1ZDg0ZjI5OWE5ZjM1NTg0Mzk5OWM2MzM3OWZjMDcxNDA1MjE4NGNkMWVkMjRjNDEwYTBjYTcifQ%3D%3D; expires=Wed, 19-Feb-2025 07:35:44 GMT; path=/; httponlyavante_session=eyJpdiI6InFOcHpuc2RSNEt5N3BxcVFISG5YY0E9PSIsInZhbHVlIjoiOVJ3UnhBU2ErU3RZdXF0Y2h2elBqWEhRTjI4Ymh4eEJ5d2Y4R084OUFQS0pcL0h5UGQ1TGxXVmxuK053cU1meHZNa" ] ]
          session_attributes
          0 of 0
          array:5 [ "_token" => "4B5srHimEbvUC6NkLIQu2Si6gwzPuFaCmsg9cdkw" "_googleTagManager" => [] "_flash" => array:2 [ "new" => [] "old" => array:1 [ 0 => "_googleTagManager" ] ] "_previous" => array:1 [ "url" => "https://dev.avantehs.com/learn/expert-advice/monitor-module-incompatibility-troubleshooting" ] "PHPDEBUGBAR_STACK_DATA" => [] ]